Prior to any on-site work being carried out, one of our dedicated Consultants will help plan the implementation of your new system so that everything goes smoothly.
If your new system requires new or additional hardware they will have already liased with the Technical Services Manager, at a pre-installation meeting prior to attending site.
On day one of the implementation process, we liase with you to plan the timescales, training dates and the final go-live day. At all stages of the implementation, you will have contact with your dedicated Exchequer Consultant who will record and feedback the progress of the installation to help meet your implementation deadline.
Prior to the go-live day, a visit from the Consultant is made to ensure both parties are happy with the training and implementation and that all targets have been met, ready for the final phase.
Following the go-live day of your new system your Consultant will be in contact, along with our Support Team to assist with any queries as users become fully familiar with the new system.
At a later day a Post Installation Survey is completed by our Sales Director to ensure complete satisfaction at the stages.
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