IRIS Exchequer Support & Installation

As an IRIS Exchequer Platinum Partner (the highest level obtainable!) the HBP Group IRIS Exchequer Support department is constantly striving to improve our market leading levels of software support and customer service.

An IRIS Exchequer Support Contract with the HBP Group allows you access to our dedicated team of accounting support personnel, who are trained and accredited by the software authors.

Our IRIS Exchequer Support contract provides our clients with practical, informative help and advice when they need it most and includes the following:

• Hot-line telephone support.
• The ability to log incidents by phone or e-mail.
• An online call-logging database that shows us your supported products, system configuration details and call history.
• A dedicated network of support servers and workstations to allow us to duplicate your operating environment.
• An online database of 15 years call incidents available for review.
• All the major manufacturers searchable database tools.
• Seamless hand-over of incidents to other teams with one shared incident database throughout the company.
• A bank of communication equipment to allow us to remotely support your system.
• The option to remotely control your workstations so that we can actually observe any problems first-hand.
• Notification of amendments and changes, in legislation.
• Technical assistance with upgrades and enhancements.

All IRIS Exchequer support enquiries are logged by the Help Desk and remain the responsibility of this department until they are complete. The Support Team is fronted by some of our most experienced team members. Initially these support consultants usually come from a background appropriate to the products they support but they then qualify through the same exams and training as our on-site consultants.

Everyone in the Support department not only has expertise in Exchequer but also Network Operating Systems such as Microsoft Windows, Novell, Citrix and all Microsoft application software. The progress of all incoming support calls is continually monitored.

IRIS Exchequer Installation & Project Management

At the HBP Group, we know that planning and organisation are of the upmost importance when implementing a new system and that is why we employ dedicated project and installations teams to implement and coordinate all of our projects from start to finish, ensuring everything runs smoothly and efficiently.

IRIS Exchequer support

Our teams are made up of Microsoft and Novell accredited engineers to install all networks and hardware, and qualified IRIS Exchequer project managers who coordinate every installation. This combination of experts means that all stages of an IRIS Exchequer implementation are handled by a qualified and highly experienced team of professionals.

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